My current bill, approx $84.00 is past due by 10 days. TXU wants to slap me with a penalty of $250.00 - how does this even make sense? I understand it's ten days past due, and am fully prepared to pay reasonable late fees - but $250.00?
I think not.
When I make the mistake of calling "customer service" I get ***'s who don't know, understand or care - about anything. Even the "supervisors" are clueless. What a waste of my time.
TXU doesn't understand that it's not the only game in town anymore. I'm switching service and I'll pay the $84.00, but TXU can take that $250.00 and....well, I'll keep it friendly.