This Company TXU is a nightmare. They are robbing people and PUC (Public Utility Commission) allows this; it's awful.
Every month we get bills for $800, $900, we received a one month bill for $1,252. When my husband called they had the nerve to try in justify the bill. What she did not know is that there are 4 Rooms in this house that are never used. We only leave the back yard light on at night.
When we tried to cancel they wanted $295, and then blocked us from transferring to another company. We also found out that they were adding the cancellation fee back into each bill.
When my husband said I think you are double billing me she tried to ensure him that it was not possible. As soon as we can we are getting rid of these thieves; I told my husband to hire an attorney.
Product or Service Mentioned: Txu Electric Customer Care.
Reason of review: Pricing issue.