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This should be shouted out stay away from TXU. Im a looong customer and decided to check rates.

I found I was paying 12.5 average for khr. So i get this flyer and give them a chance to compete which they cant match...thats ok! So I sign up with the other company and the day of change I get a call from txu trying to keep my business and I thought this is a great company and they matched the offer. I get my first bill and guess what instead of the 7.9 per khr its 10.5 and the supervisors all said tough sh*t.

So I asked about that recording that we say yes to when signing up because I repeated what the other company offer was. Turns out folks the recording doesn't exist. Its all BS. According to TXU its a 60 day satisfaction which is good cause i signed up with the other company immediately.

Very bad business and lies.

BEWARE TXU I have my receipts to support this claim. lets get it on legally...

Reason of review: Pricing issue.

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#1160881

We apologize your experience has been less than satisfactory. We appreciate the opportunity to further investigate your account details. Please email your account and contact info to TXUECares@txu.com.

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