TXU Electric Contact Information

Toll-Free Number:

  • (800) 818-6132

Apartment & Property Management Services:

  • (800) 316-2135

Construction & Builder Services:

  • (800) 711-9112

Customer Service:

  • (800) 818-6132
  • (888) 399-5501

New Customer Sales:

  • (855) 750-0899
  • (855) 881-0489
  • (972) 791-2888

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Headquarters Address:

TXU Energy Executive
PO Box 650764
Dallas, Texas 75262-0764
United States

Other Info:

constructionservices@txu.com
txuecares@txu.com

Social Networks:

Summary of TXU Electric Customer Service Calls

44 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
04:56 AVG CALL DURATION
27% ISSUES RESOLVED

Customers Contact TXU Electric to Ask about:

Payments and Charges:

  • “Pay my bill”
  • “Get extension on my bill”
  • “To pay my bill”

Staff:

  • “Disconnect service”
  • “New service”

Other:

  • “Power of en my area”
  • “Power outage Lake Heights Dr Waco”
  • “Line is down behind our house no electricity”

TXU Electric Rating Stats

2.0 out of 5 stars
based on 7 reviews
See all 28 reviews reviews

Rating stats

  1. 4 reviews
  2. 1 review
  3. 1 review
  4. 0 reviews
  5. 1 review

Rating trend

About TXU Electric

Top 5 TXU Electric Services

Customer Care

Top 5 Likes about TXU Electric

Some agents were kind and courteous

Top 5 Dislikes about TXU Electric

Problem recovery procedures

Summary

TXU Energy is the number one company in Texas, providing electricity and related services to more than 2 million Texas customers. The company offers competitive market benefits by providing low prices, innovative products and services. In addition, TXU Energy also offers a broad selection of Electricity Plans, energy-saving products, electricity bill payment assistance programs, renewable energy products, as well as 24-hour power outage service. TXU Energy is a subsidiary of Energy Future Holdings.

The company was started in 1882. In 2007, TXU Energy was acquired by KKR, TPG, and Goldman Sachs and changed the name to Energy Future Holdings Corp. (EFH).

TXU Electric reviews and complaints

TXU Electric is ranked 55 out of 879 in Utility category

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TXU Electric Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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