Contact TXU Energy Customer Service
TXU Energy Phone Numbers and Emails
Toll-Free Number:
-
(800) 818-6132Residential
Customer Service:
-
(888) 399-5501Business / Commercial
-
(972) 791-2888DFW Area
-
(800) 242-9113
TXU Energy Emails:
Customer Service
Contact Information
TXU Energy Website:
TXU Energy Help Center:
Corporate Office Address:
TXU Energy
6555 Sierra Drive
Irving,
Texas
75039
United States
Summary of TXU Energy Customer Service Calls
438
TOTAL
CALLS
CALLS
04:58
AVG CALL
DURATION
DURATION
31%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TXU Energy?
Payments and Charges Question:
- “Payment”
- “Pay bill”
- “To pay my bill”
Staff Question:
- “Customer service”
- “New service”
- “Hablar con el manager”
Request for Information Question:
- “About my bill”
- “Trying to find out how much my bill is”
- “Ask about funds that was sent for my electric bill”
Account Question:
- “Cant log in”
- “Can't log on to web to pay bill”
- “My account number”
Product/ Service Question:
- “Disconnection”
- “Disconnect service”
- “Reconnect”
Shipping and Delivery Question:
- “To get the electric in my name”
- “Haven't received my bill in two months & electric turned off today”
- “Have not got a bill yet and the month is almost over”
Activation/ Cancellation Question:
- “Subscribe”
- “Cancel services”
- “Renew”
Return/ Replace Question:
- “Change address”
- “Returning a call”
Other Question:
- “My power is off”
- “Want to know the rate increase”
- “Check prices”
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TXU Energy