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Summary of TXU Electric Customer Service Calls

27 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
05:27 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact TXU Electric to Ask about:

Payments and Charges:

  • “Get extension on my bill”
  • “Pay my bill”
  • “To pay my bill”

Staff:

  • “New service”

Other:

  • “Someone stilling electricity”
  • “Exstension to pay”
  • “Power outage Bunker Blvd Watauga”

About TXU Electric

Top 5 TXU Electric Services

Customer Care, Electricity Supply

Top 5 Likes about TXU Electric

Some agents were kind and courteous

Top 5 Dislikes about TXU Electric

Problem recovery procedures

Summary

TXU Energy is the number one company in Texas, providing electricity and related services to more than 2 million Texas customers. The company offers competitive market benefits by providing low prices, innovative products and services. In addition, TXU Energy also offers a broad selection of Electricity Plans, energy-saving products, electricity bill payment assistance programs, renewable energy products, as well as 24-hour power outage service. TXU Energy is a subsidiary of Energy Future Holdings.

The company was started in 1882. In 2007, TXU Energy was acquired by KKR, TPG, and Goldman Sachs and changed the name to Energy Future Holdings Corp. (EFH).

TXU Electric reviews and complaints

TXU Electric is ranked 57 out of 809 in Utility category

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