TXU Energy Phone Numbers and Emails

Toll-Free Number:

  • (800) 818-6132
    Residential

Customer Service:

  • (888) 399-5501
    Business / Commercial
  • (972) 791-2888
    DFW Area
  • (800) 242-9113
  • (844) 359-1877

Apartment & Property Management Services:

  • (800) 316-2135

Construction & Builder Services:

  • (800) 711-9112

Sales:

  • (855) 881-0489
    Business / Commercial
  • (855) 750-0899
    New Customer

TXU Energy Emails:

Customer Service
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How to Contact?

Most Popular Number:

(800) 818-6132
Residential
Total calls: 352 Issues resolved: 28 Last call: Mar 22, 2024

What Is the TXU Energy Customer Service Phone Number?

You can contact TXU customer service using multiple toll-free phone numbers. First, residential customers can dial the primary toll-free TXU Energy phone number, 1-800-816-6132, which is available around the clock. If you are a new residential customer looking to get started with services, you can use TXU Energy corporate office phone number, which is 1-855-750-0899. Similarly, business and commercial customers looking to set up a new device can call TXU Energy at 1-866-898-4968. This TXU contact number service is available from 7 AM to 7 PM on weekdays and Saturdays from 8 AM to 5 PM. Also, the general TXU customer service hours are from 7 AM to 7 PM on weekdays. Reach out at these TXU customer service numbers during the mentioned hours to get in touch with the customer service team at TXU Energy and receive tailored assistance according to your needs.

How Do I Contact TXU Energy Customer Support via Email Address?

Should you require TXU customer service via email, you have several options. For general customer care inquiries, use the TXU customer service email address, txuecares@txu.com. If your questions or concerns are about apartment services, contact TXU customer service at aptservices@txu.com. For construction services, you can email TXU customer service at constructionservices@txu.com. Lastly, if you need to reach their corporate communications department, you can reach out to TXU customer service at corp.comm@txu.com.

You should include clear and comprehensive details about your queries and issues when crafting your email. This will enable the TXU customer service team to provide you with efficient and timely assistance.

What Are TXU Energy Customer Care Business Hours?

TXU Energy offers a flexible range of TXU customer service hours to accommodate the needs of both residential and business customers. Residential customers benefit from the 24/7 availability, allowing them to seek assistance from the TXU customer service at any time of the day. Similarly, the TXU customer service hours for business and commercial customers are from 7 AM to 7 PM on weekdays and on Saturdays from 8 AM to 5 PM, all in Central Time. These distinct TXU customer service hours aim to cater to the diverse schedules and requirements of TXU Energy's customers, whether they are residential or business customers.

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Contact Information

TXU Energy Website:

TXU Energy Help Center:

Corporate Office Address:

TXU Energy
6555 Sierra Drive
Irving, Texas 75039
United States

TXU Energy Rating Based on 50 Reviews

Rating details

1.5
more details
Customer service
Diversity of Products or Services
Website
Product or Service Quality

Rating stats

Rating trend

Summary of TXU Energy Customer Service Calls

438 TOTAL
CALLS
04:58 AVG CALL
DURATION
31% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TXU Energy?

Payments and Charges Question:

  • “Payment”
  • “Pay bill”
  • “To pay my bill”

Staff Question:

  • “Customer service”
  • “New service”
  • “Hablar con el manager”

Request for Information Question:

  • “About my bill”
  • “Trying to find out how much my bill is”
  • “Ask about funds that was sent for my electric bill”

Account Question:

  • “Cant log in”
  • “Can't log on to web to pay bill”
  • “My account number”

Product/ Service Question:

  • “Disconnection”
  • “Disconnect service”
  • “Reconnect”

Shipping and Delivery Question:

  • “To get the electric in my name”
  • “Haven't received my bill in two months & electric turned off today”
  • “Have not got a bill yet and the month is almost over”

Activation/ Cancellation Question:

  • “Subscribe”
  • “Cancel services”
  • “Renew”

Return/ Replace Question:

  • “Change address”
  • “Returning a call”

Other Question:

  • “My power is off”
  • “Want to know the rate increase”
  • “Check prices”

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