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1.9 Based on 7 reviews
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This Company TXU is a nightmare. They are robbing people and PUC (Public Utility Commission) allows this; it's awful. Every month we get bills for $800, $900, we received a one month bill for $1,252. When my husband called they had the nerve to try in justify the bill. What she did not know is that there are 4 Rooms in this house that are never used. We only leave the back yard light on at night. When we tried to cancel they wanted $295, and... Read more

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This should be shouted out stay away from TXU. Im a looong customer and decided to check rates. I found I was paying 12.5 average for khr. So i get this flyer and give them a chance to compete which they cant match...thats ok! So I sign up with the other company and the day of change I get a call from txu trying to keep my business and I thought this is a great company and they matched the offer. I get my first bill and guess what instead of the... Read more

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I just received my final bill at TXU in the amount of $347.83. I have been having TXU for a year now and have paid my bill each month on time. My bill averages about 159 each month, sometimes less sometimes more, no more than $180. I called the representative today who guided me through the bill and told me I signed up for average monthly billling back in February 2015. Everything she explained to me I was totally oblivious to. When I get an... Read more

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I will never do business with TXU any longer. I called in October 25th to disconnect services at the present location on Nov 2nd and start service at the other location October 26th so I could move all my belongings there. They said they would apply my deposit which was $400. So for the month of November, December and January I had a credit on my account leaving my account in January only owing $14, then towards the end of January I get a bill... Read more

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I just recently sign up with TXU and I'm having a great experience with TXU. I just know that we are going to have a long long association with TXU. Over several years I have tried and tried several different energy suppliers and thought that Stream Energy was giving me the best deal until I spoke with an TXU representative. I enjoy the many benefits that TXU has to offer and also being an affiliate as part of their team. I am going to... Read more

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TXU setup my account incorrectly when I signed up for service. For some yet unexplained reason, my home was classified as a business, and I was charged approximately 50% above the contracted amount. I complained to TXU, only to have them ask me to take this up directly with Centerpoint Energy (the TDU provider). Centerpoint kindly explained that they would fix this for me, and that I should wait a few billing cycles for the entire situation to... Read more

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I have call asking for my bill to be sent 2 correct address i haven't receive my bill yet it's been 3DAYS I NEED MY bill payment was due on July 15/2015 my phone number is 2146841930

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I signed up for service may 14, i had a previous account with them in 2010. I was asked to pay the half of the previous amount and half of the deposit so i did! and on June 5th i called txu because I had not received any notification about how much my bill was or a due date. When I called on June 5th I found out my account had been closed and no one notified me of the change. I spoke to a representative named gaby who was not helpful at all.... Read more

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I have been a loyal customer for 5 years no complaints! Recently moved to new resident and after a few months there my utility bill sky rockets! My daily routine is still the same(never home) yet bill is high. Call customer service for them to tell me " oh the hot water heater kicks on" Read more

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Txu is the worst company to do business with. They do not work with you they charge all the ridiculous prices and no assistance. I will never do business with them again.

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